Privacy notice

Bexleyfire is the controller responsible for personal information collected through this site, meaning we decide what happens to it. For anything about this notice, or about information you've sent us, get in touch using the contact page.

When you use the enquiry form, built and delivered for us by Basin (usebasin.com), we ask for your name, an email address, a phone number, your postcode or address, and details of the fire risk problem you want help with, with an option to attach photographs. Please do not send photographs that show people. If one does, we delete the photograph. If you write to us again about the same matter, that becomes part of the enquiry too, and the network that delivers this site automatically records standard technical logs of each visit.

To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. Beyond that first purpose, we keep a written record of what's been said, take steps to keep the site secure, and, where it applies, meet a legal obligation. We don't use any of this for marketing, we don't profile you, we don't make automated decisions, and we never sell what you send us. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use.

A handful of other organisations help us get your enquiry where it needs to go and keep this site running. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.

The way this site and its hosting work means information isn't always kept inside one country. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.

How long we hold on to an enquiry is set out here. We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.

Every page here, including the enquiry form, runs over an encrypted connection. Once we have your enquiry, access to it is limited to those who deal with it: us, and the specialist firm it's passed to.

You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.

We've written this site for adults dealing with a fire risk problem, not for under-eighteens. Should we discover an enquiry has come from a child, we'll delete it instead of acting on it.

This site doesn't set cookies of its own, and there's no analytics or advertising tracking here. Its typefaces come from Google Fonts, which doesn't involve placing a cookie on your device.

This notice can change if the way we handle enquiries changes. Whatever's published on this page at the time is the version that applies.